Insurance restoration

Restoration software for insurance repair teams.

BRCKS is restoration software for UK insurance repair contractors — every reading, photo and scope change turned into timestamped claim evidence.

BRCKS turns your field team's WhatsApp messages into timestamped evidence — the audit trail your insurer demands, built while your crew works.

  • WhatsApp capture
  • Auto site diary
  • Timestamped photo evidence
  • Client / insurer portal
  • Variations with sign-off
  • Multi-project feed

Download and start free · Free to start · Watch the demo · Works alongside WhatsApp

  • Site team: Loss 4421 - moisture readings day 6 📸
  • BRCKS Bot: Readings + photos filed to Loss 4421 ✅ Day-by-day drying log updated — moisture trend trending down 📉
  • Site team: Loss 4421 - homeowner approved scope change for kitchen units
  • BRCKS Bot: Scope change logged as VAR-07 on Loss 4421 🔄 Sent for homeowner e-signature — copy queued for the loss adjuster

Say it in the chat. It lands in the job.

First attendance on record

Initial condition photos and notes are filed to the loss reference with a timestamp, before the strip-out.

Drying logs that build themselves

Daily moisture readings and photos are added to the loss, with the trend ready for the adjuster.

Scope changes signed off

Changes agreed with the homeowner become variations with e-signature, copied to the adjuster.

Every action logged. Every claim defensible.

Loss sites scattered across WhatsApp

Photos, moisture readings, drying schedules — buried in group chats nobody can search when the claim's disputed three months later.

Evidence the adjuster can't find

Insurers want dated, captioned photos against every decision. You've got them — but they're in fifteen different threads on three different phones.

Defensible records, retroactively

When the claim gets challenged, you're rebuilding the timeline from memory. BRCKS builds it for you, in real time, as the work happens.

Everyone uses what suits them. It all lands in the same job.

On site — BRCKS Chat: Crews chat. The claim file builds.

Field crews post readings, photos and notes in BRCKS Chat. Each lands on the right loss with a timestamp.

  • Photos filed to the loss reference
  • Daily moisture readings logged
  • Pre-strip condition on record
  • Access notes on every loss

In the office — BRCKS Web: Every open loss, one screen.

Claims coordinators see every open loss, what moved today and what's overdue in BRCKS Web.

  • Multi-loss feed
  • Scope changes and approvals
  • Automatic site diary per loss
  • Insurer and adjuster portal

Sticks to WhatsApp — BRCKS on WhatsApp: Homeowners and trades stay on WhatsApp.

Homeowners, drying technicians and subcontracted trades keep using WhatsApp. Their photos land in the claim file.

  • Nothing to install
  • Photos and approvals by message
  • Free for homeowners, trades and adjusters

Your trades stay on WhatsApp.

Homeowners, drying technicians and subcontracted trades keep using WhatsApp. Their photos land in the claim file. Snags, sign-offs and photos land in the right job, and your team can reply from BRCKS Chat.

  • WhatsApp: Loss 4421: dehumidifiers checked, kitchen reading 18%.
  • BRCKS Bot: Reading filed to Loss 4421 — kitchen 18%, drying log updated.
  • WhatsApp: Loss 4507: ceiling stripped back, photos attached.
  • BRCKS Bot: Strip-out photos filed to Loss 4507 with today's timestamp.

Free for subbies and clients. How WhatsApp project management works

“The lads just chat like they always did. The difference is nothing gets lost now.”

Sam, BPM

Simple prices. Start free.

  • Solo

    £20/mo — one user, billed annually. £25 billed monthly.

  • Teams (most popular)

    £40/seat/mo — per core-team member, billed annually. £50 billed monthly. Includes WhatsApp messaging with subbies and clients.

  • Subbies & clients

    Free — they join every job free.

All prices + VAT. See full pricing

Why WhatsApp alone fails a claim

Restoration work is fast, dispersed and evidence-driven. Crews are on three loss sites in a day, sending photos into whichever group chat is nearest. That is fine until an insurer queries scope six months later: the photos exist but nobody can prove which room, which day, or which reading came first. BRCKS keeps the same messaging habit and attaches every photo, note and voice message to the right loss reference with a timestamp that cannot be edited after the fact.

The record an adjuster will accept

  • Dated first-attendance notes and initial condition photos
  • Daily drying logs with moisture readings plotted over time
  • Scope changes captured as priced, client-approved variations
  • Labour and attendance from the automatic site diary
  • 360° tours showing pre-strip condition once the room has been stripped
  • A shared portal so the insurer or adjuster reads the file without emailing you for it

Running many small losses at once

Most restoration contractors do not have one big job; they have forty small ones at different stages. The multi-project feed shows every open loss, what moved today and what is overdue, and "Ask BRCKS" answers questions like which losses have no readings logged this week. Paid seats cover your core team only — subcontracted trades and adjusters are free. See pricing.

From first attendance to final invoice

The evidence a claim depends on is created in the first two hours on site, usually by whoever got there first. BRCKS lets that person photograph the loss, dictate a voice note describing what they found, and send it to the same WhatsApp number they use for everything else. It arrives filed against the loss reference with a timestamp, which means the initial condition record exists before anyone has decided how the claim will be argued.

From there the file builds itself: attendance, drying data, scope changes, strip-out photographs, reinstatement progress and sign-off. When the insurer or adjuster queries a line, the answer is a date and a photograph rather than a phone call to someone's memory.

Working with adjusters and insurers

Adjusters do not want your project management tool; they want the file. The portal gives them a read-only view of the loss — photos, readings, dated notes and approved scope — without an account, a licence or an app. That removes the most common friction in a restoration claim, which is not disagreement about the work but delay in evidencing it.

Free client and insurer access is deliberate. Charging per viewer is what causes contractors to email zip files of photographs instead, and that is where evidence goes missing.

Subcontracted trades on a loss site

Restoration relies on a rotating cast — driers, electricians, plasterers, decorators, specialist cleaners. They are on the job for days, not months, so any system that requires onboarding will simply not be used. Because they stay in WhatsApp and cost nothing on BRCKS, their photographs and hours land in the same file as everyone else's, which is what makes the record complete rather than partial.

Get the next loss on it

The fastest way to judge it is on a single live claim, comparing the file BRCKS produces against the one your team would have assembled by hand at month end. Try it on one live claim. Point the field team at the BRCKS number, and compare the file you end up with against your usual one. Start a 14-day free trial, watch the demo, see the snagging app for defect close-out, or talk to us.

Everything that comes with BRCKS

Also built for

Insurance restoration software — questions answered

Is BRCKS built for insurance restoration contractors?
Yes. BRCKS is built for UK restoration contractors running many losses at once, turning field messages into a timestamped record of attendance, drying, scope changes and reinstatement.
Can loss adjusters see the evidence?
Yes. Adjusters and insurers can view photos, readings, dated notes and approved scope for a loss without an account or an app.
Are photo timestamps reliable for a claim?
Yes. Every photo and note is filed to the loss reference with the time it arrived, so the order of events is clear when a claim is queried.
Do subcontracted trades need to install anything?
No. Drying technicians, electricians, plasterers and decorators can stay on WhatsApp. Their photos land in the claim file and they are free.
How much does BRCKS cost for a restoration contractor?
BRCKS Solo is £20 a month billed annually (£25 monthly) for one user. BRCKS Teams is £40 per core-team seat a month billed annually (£50 monthly). Prices exclude VAT. Subcontractors, trades and clients are always free.
Can I try BRCKS free?
Yes. You can start free on iPhone, Android or the web, with no card needed and no minimum contract.

Get the job out of the group chat.

Download and start free · Watch the demo · Running a bigger firm? Talk to us